Frequently Asked Questions

Resident FAQs

Your community leasing office assigns, distributes and tracks the Ally Waste containers for their residents, so please request one from your leasing office.

Your community leasing office assigns and tracks your apartment unit’s container. The doorstep trash collection service that your community management selected does require that the container always be used for sanitary and aesthetic reasons. If you prefer to not use it, please contact your leasing office.

Ally Waste is contracted by your property management and does not bill individual residents. You will need to direct this type of question to your community leasing office.

Recycling FAQs

Recycling is picked up along with your regular trash, on the same schedule and by the same valet, five nights per week. Simply bag and tie your recyclables in blue bags and place them in your Ally Waste container along with your bag of regular trash.

When the service valets dispose of the trash they collect, they will place the regular trash into the compactors, but the blue recycling bags are placed into the special recycle bins that are provided for that purpose.

No there is not. We are concerned about the health of our planet, and thus offer free collection and processing of household recyclables as a way to improve our environment.

We accept all paper and cardboard items, including milk & juice cartons, all plastic containers #1-7, tin and aluminum cans, empty aerosol cans, bottles and jars. Please make sure that none of these items are jagged, sharp or could endanger the safety of the collectors who pick them up. These items can also be mixed together in the same bag – they will be separated later at the recycling processing facility. Recycling guidelines vary by city and state so we encourage you to reach out to your local hauler to find out specific guidelines for your area.

Yes, that is understandable – just as long as you do put your container out and you do use it for whatever bags will fit into it. Extra bags can be stacked inside the container with the lid open. Please do not, however, put them directly on the floor because they can sometimes cause stains.