How Pickup Works
Uniformed valets take your bagged trash from your door to the dumpster on your community's service nights.
- Pickup starts at the scheduled time (usually 8:00 PM) on service nights.
- Set your Ally Waste can outside your door before the start time.
- Bring your can back inside before 9:00 AM the next morning.
A Clean Community
Before leaving, our valets pick up loose debris and check common areas and pet waste stations to help keep your community clean.
Pet waste stations are part of the service only where your community's agreement includes them.
Who Your Valets Are
Uniformed, background-checked Ally Waste employees, trained on your community's guidelines.
Pickup Guidelines
Typical guidelines:
- 2 bag limit per night (North Carolina: 1 bag)
- Cardboard boxes broken down
- No loose trash
- Trash out by start time
- Trash bags tied, free of tears or leaks
- No bulk items
- 15 lb weight limit
- Trash put out in the provided waste bin
Your leasing office has your community's exact pickup guidelines.
The Ally Waste Resident App
Get help with your trash service without making a call.
- A reminder when tonight's pickup is about to begin
- Report a missed pickup
- Contact our support team
- Your community's pickup guidelines and FAQs
Your Residence
Unit 207
Cordova Court · 1200 Cordova Pkwy
Report missed pickupYour valet is now on site for service.
Your last service was Sunday and the next service is today.
Frequently Asked Questions
Resident FAQs
I didn't get a container, or mine is damaged or lost. How do I get a new one?
Ask your leasing office for a new or replacement Ally Waste can.
I don't want this Ally Waste container. Can you come and pick it up?
Please use the provided Ally Waste can to keep breezeways clean. If you don’t want to use it, contact your leasing office.
How much do I have to pay for this service? Do I get a bill?
Ally Waste is contracted by your property management and doesn't bill residents. Please ask your leasing office about any amenity fee.
Recycling FAQs
How does the Ally Waste recycling program work?
Recycling is picked up with your regular trash, on the same schedule and by the same valet. Bag and tie your recyclables in blue bags and put them in your Ally Waste container with your bag of regular trash.
When the valets empty what they collect, the regular trash goes into the compactor or dumpster, and the blue recycling bags go into the recycling bins.
Is there an extra cost for recycling?
No. Collection and processing of household recyclables is included.
What can go in the blue bags?
All paper and cardboard, including milk and juice cartons; plastic containers #1–7; tin and aluminum cans; empty aerosol cans; and bottles and jars. Everything can go in the same bag; it's separated later at the recycling facility.
Please make sure nothing is jagged, sharp, or otherwise unsafe for the people who handle it. Recycling rules vary by city and state, so check with your local hauler for the rules in your area.
What if all my bags don't fit inside the container?
That's fine, as long as you put your container out and use it for whatever bags fit. Extra bags can be stacked inside the container with the lid open. Please don't put them directly on the floor, because they can cause stains.
Missed Pickup or a Question?
Send us the details and our support team will get back to you. For the fastest service, include your unit number.