Resident Guidelines

Our Process

Uniformed Valets take your bagged trash from doorstep to dumpster 5-7 Nights per week:

  • Collection begin promptly at the scheduled time (usually 8:00pm) on collection day.
  • Residents place their Ally Waste trash receptacle outside their unit each night prior to the collection time.
  • Residents are responsible to return their trash can inside before 9:00AM the following morning.

Clean Communities

Before leaving the community, Ally Waste Valets make sure common areas and pet waste stations are checked and loose debris collected. We also ensure that loose debris is collected. We make sure that your community is one you are proud to call home!

Reliable and Consistent Service

Our commitment to offering competitive employee benefits and incentives allows us to employ and retain a clean-cut and professional staff. All of our valets are well-trained and W2 employees. Our investment in our workforce enables us to provide the most consistent and reliable service in the industry.

Understanding our service.

If your community is a partner with Ally Waste you will receive an Ally Waste branded waste bin upon move in or start of service. Depending on the service plan your community has, our professional valet teams will service your door 5 – 7 nights per week, collecting waste according to your community’s service guidelines.

Guidelines are typically as follows:

  •  2 bag limit per night
  • Cardboard boxes broken down
  • No loose trash
  • Trash out by start time
  • Trash bag tied, free of tears or leaks
  • No bulk items
  • 15 lb. weight limit
  • Trash put out in provided waste bin

Please refer to your leasing office for your detailed pickup guidelines.

Frequently Asked Questions

Resident FAQs.

Your community leasing office assigns, distributes and tracks the Ally Waste containers for their residents, so please request one from your leasing office.

Your community leasing office assigns and tracks your apartment unit’s container. The doorstep trash collection service that your community management selected does require that the container always be used for sanitary and aesthetic reasons. If you prefer to not use it, please contact your leasing office.

Ally Waste is contracted by your property management and does not bill individual residents. You will need to direct this type of question to your community leasing office.

Frequently Asked Questions

Recycling Collection Questions.

Recycling is picked up along with your regular trash, on the same schedule and by the same valet, five nights per week. Simply bag and tie your recyclables in blue bags and place them in your Ally Waste container along with your bag of regular trash.

When the service valets dispose of the trash they collect, they will place the regular trash into the compactors, but the blue recycling bags are placed into the special recycle bins that are provided for that purpose.

No there is not. We are concerned about the health of our planet, and thus offer free collection and processing of household recyclables as a way to improve our environment.

We accept all paper and cardboard items, including milk & juice cartons, all plastic containers #1-7, tin and aluminum cans, empty aerosol cans, bottles and jars. Please make sure that none of these items are jagged, sharp or could endanger the safety of the collectors who pick them up. These items can also be mixed together in the same bag – they will be separated later at the recycling processing facility. Recycling guidelines vary by city and state so we encourage you to reach out to your local hauler to find out specific guidelines for your area.

Yes, that is understandable – just as long as you do put your container out and you do use it for whatever bags will fit into it. Extra bags can be stacked inside the container with the lid open. Please do not, however, put them directly on the floor because they can sometimes cause stains.