For developers planning new multifamily communities, valet trash isn’t just a convenience—it’s a strategic amenity that increases tenant satisfaction, adds operational value, and generates revenue. This guide walks you through the full process of setting up valet trash from the ground up.
Why It Works
Valet trash service has gained traction across the U.S., with over half of apartment complexes offering it. Tenants are willing to pay for convenience—on average $25 per month—making it a clear differentiator for new builds.
For developers and property managers, this service helps:
- Enhance leasing appeal
- Support sustainability goals
- Improve net operating income (NOI)
- Reduce operational burdens tied to traditional waste collection
Where the Value Comes In
- Resident Satisfaction: Carrying garbage to a remote dumpster is a chore. Valet trash eliminates that friction. It’s particularly valuable in garden-style or senior housing, where accessibility matters.
- Sustainability: With customizable pickup and built-in recycling, valet trash helps meet green building goals and local ordinances.
- Revenue Potential: Typical costs are $8–$12/unit paid to providers, with residents charged $20–$35. That margin directly contributes to NOI while delivering real value to tenants.
- Cost Efficiency: Overflowing dumpsters and pest issues cost time and money. Regular waste services help reduce pest problems, which in turn protects property value and improves resident experience.
Step-by-Step: How to Set It Up
1. Assess Property Needs
Evaluate unit count, building style (mid-rise, high-rise, garden), and resident profile. Consider questions like:
- Will some residents need larger bins or more frequent pickups?
- Should recycling be included from the start?
2. Choose the Right Provider
Look for:
- Proven experience in the multifamily space (e.g., Trash Butler™, Valet Living)
- Strong customer support and transparent pricing
- The ability to scale services as your property grows
3. Customize the Service
Decide on:
- Pickup frequency (3–5 days/week is standard)
- Bin types (locking lids, recyclables-only bins, bulk item days)
- Holiday schedules or seasonal adjustments
4. Communicate With Residents
Clear communication is key to success. Doorstep trash collection improves safety while enhancing convenience, and residents need to understand how and when to participate. Start with a welcome kit and keep them informed via:
- Email or app notifications
- On-site signage and property newsletters
- Sustainability-focused messaging to encourage compliance
5. Monitor and Improve
Collect feedback regularly and review service data:
- Missed pickups?
- Overflowing bins?
- Seasonal fluctuations?
Make adjustments and loop in your provider to maintain top-tier service.
What to Watch For in Contracts
When negotiating service contracts, keep these key points in mind:
- Renewal Clauses: Many auto-renew unless written notice is given within a narrow window (e.g., 90–180 days).
- Service Flexibility: Lock in options to adjust frequency or cancel without steep penalties.
- Equipment: Confirm whether bins are included or must be rented/purchased.
- Liability: Providers should carry adequate insurance. Avoid language that makes the property liable for third-party issues like resident vehicle damage.
Regulatory Considerations
While valet trash doesn’t require special permitting, you’ll still need to:
- Comply with local waste and recycling ordinances
- Ensure recycling and waste volumes are proportionate (some cities require equal-capacity bins)
- Follow fire code requirements in shared hallways
Launch Best Practices
- Use visible branding (bin tags, signage) to build awareness
- Consider trail cameras near dumpsters to deter illegal dumping
- Include a recycling education push to reduce contamination
- Position sustainability front and center in marketing materials
Examples of Success
- Garden-Style Apartments: Valet trash boosts curb appeal and lowers trash-related complaints.
- Senior Living: Improves accessibility and perceived care.
- Urban Mid-Rise or High-Rise: Reduces elevator traffic and hallway clutter while offering a clean, luxury experience.
If you’re wondering about the broader benefits, valet trash services can boost ROI for property managers by streamlining operations and increasing tenant satisfaction.
Add-On Services to Consider
- Bulk waste collection
- Composting
- Pressure washing of dumpster enclosures
- Monthly service reporting for management review